ITIL is for Everyone and for Every Business
Flexible
ITIL offers flexible and adaptable best-practice guidance for IT service management. It is relevant to and used by organizations of all sizes, industries, and maturity levels.
Value-Driven
ITIL focuses on value for customers and stakeholders, supporting ALL organizations and professionals to gain optimal value from the use of technology.
Scalable
With its emphasis on guiding principles and best practice, ITIL supports professionals to work together effectively, ensuring every business can enhance efficiency and resilience.
Key Facts about ITIL
82%
of Fortune 500 companies use ITIL

The world’s leading companies have adopted ITIL for their digital transformation journey.

30+ years
in the market

For over three decades, ITIL has been the trusted framework for IT service management, constantly evolving with industry needs.

3 million
certified people

From Service Desk Agent to Director of Service Management up to Chief Information Officer: Over 3 million professionals have already achieved ITIL certification.

2,500+
partners worldwide

Our extensive partner network ensures global support for ITIL training and certification, ITIL consultancy and ITIL accredited tools.

Trusted by Companies Worldwide
ITIL has led the ITSM industry globally with proven guidance, training, and certification programmes for more than 30 years.
What ITIL Offers You
Training and upskilling
ITIL certifications empower individuals and organizations to stay ahead by developing the expertise to overcome challenges, drive success, and open up new opportunities.
Expert guidance
Maximize your organization's performance and strategy with expert consultants. Identify areas of growth, reduce costs and receive actionable insights for continual improvement.
Trusted software tools
PeopleCert's ITIL-Accredited Tool Vendors programme ensures that ITSM vendors and their tools are aligned with ITIL best practices, supporting your decision-making and providing confidence in your investment.
Membership

Our membership programme is your key to lifelong learning and career advancement. Stay ahead of the curve, expand your expertise and get access to all the resources and tools you need to master ITSM. We look forward to welcoming you to our community of ITSM professionals!

Ambassadors

Our ambassadors are passionate advocates for ITIL, dedicated to sharing its value and benefits with professionals and organizations. They inspire others to embrace ITIL's best practices, fostering a culture of continuous improvement, innovation, and excellence in IT service management.

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