ITIL, owned by PeopleCert, brings business, developers, and service managers closer together.
ITIL has reshaped established Service Management practices in the wider context of customer experience and digital transformation, as well as embracing new ways of working, such as Lean, Agile, and DevOps.
Why is ITIL the Leading Framework?
Guided by Principles, Focused on Results
ITIL empowers organizations and professionals to deliver exceptional value by combining proven principles with a focus on outcomes. It enhances efficiency, aligns IT with business goals, and fosters innovation, ensuring continuous improvement and success in today’s dynamic digital landscape.
Informed by Experience, Shaping Excellence
Once known as the Information Technology Infrastructure Library, ITIL has evolved, shaped by the insights of global experts, into the world’s leading service management framework. ITIL delivers proven best practices, holistic guidance, and practical solutions to enhance collaboration, optimize performance and drive business success.
Discover How ITIL Shapes Today's Digital Landscape
Unlock opportunities with ITIL
An introduction to ITIL 4, the global framework for effective IT service management.
See how it supports career growth, drives organizational improvement, and helps align IT capabilities with business needs in today’s digital landscape.
Learn why ITIL expertise is essential for professionals seeking to enhance marketability and secure opportunities in the global job market.
The Value of ITIL
Service delivery excellence
With ITIL’s holistic practice driven approach, professionals and organizations enhance efficiency, reduce downtime, and deliver reliable, high-quality IT services that meet evolving business needs.
Streamlined decision-making
ITIL provides structured best practices that enhance decision-making, helping IT leaders navigate complexity, optimize resources, and drive continuous service improvement.
Collaboration across teams
ITIL promotes a culture of cross-functional collaboration, enabling IT and business teams to work together seamlessly. Clear roles and responsibilities foster better communication and unified efforts.
Risk mitigation
ITIL improves risk management through proactive analysis methods. This helps organizations mitigate security threats, comply with regulations, and avoid costly service failures.
Strategic business alignment
ITIL integrates IT services into broader business strategies, enabling measurable outcomes and informed decision-making for organizations and professionals through data-driven insights.
Optimized IT costs
ITIL streamlines resource allocation and eliminates inefficiencies. Businesses can reduce redundant expenses while maintaining high-quality service delivery.
Visit our certification page to discover the full range of ITIL 4 certifications, designed to help individuals advance their careers and organizations drive efficiency, innovation, and value.
