Turn AI complexity to business growth.

The common language that drives growth across the organization with clarity and speed.
The new ITIL connects digital product and service management, turning knowledge into real-world action. AI-native by design, practical to apply from day one and human-centric – because AI delivers value only when people use it with confidence.
Practical to apply from day one
Designed to turn strategy into results, ITIL provides practical, role-relevant guidance that helps teams improve performance from day one, strengthen governance, and deliver measurable outcomes across the organization.
Connecting digital products and services
ITIL connects digital products and services through a single lifecycle, enabling consistent value delivery, better collaboration, and improved experience across teams and value streams.
AI‑native by design
Designed to turn AI complexity into business growth, the new ITIL embeds AI from the start, helping organizations work with clarity, confidence, and speed — so technology delivers real value when people use it effectively.
Transforming Organizations Worldwide
82%
of Fortune 500 companies use ITIL

This reflects ITIL’s long-standing trust among the world’s largest organizations, supporting resilience, adaptability, and consistent value creation in complex, large-scale digital environments.

50,000+
organizations have adopted ITIL worldwide

ITIL is the global standard for organizations seeking to improve performance, strengthen digital capability, and manage products and services through a single, value‑focused lifecycle.

800
government departments across 45 countries trust ITIL

Across public sector organizations, ITIL supports reliable, compliant, and adaptable digital operations at scale.

ITIL Is Relevant to All Sectors, Including
Manufacturing
Financial Services
Healthcare
Education and Training
Technology
Media and Telecoms
Public Sector and Government
Retail
Travel and Transport
Energy and Utilities
And more
Driving Organizational Growth Through Complexity
Your people
Build capability across roles and teams with globally recognized ITIL certifications. Establish a shared language and connected ways of working, support professional growth, and develop the skills needed to manage digital products and services across their lifecycle.
Start upskilling
Your processes
Strengthen organizational performance with proven best practices. The ITIL Maturity Model helps your organization assess maturity, improve governance, and identify opportunities for continual improvement across products, services, and value streams.
Increase efficiency
Your tools
Discover ITIL‑accredited tools that support automation, informed decision-making, and scalable digital operations. These solutions are aligned with ITIL practices to help organizations manage complexity and deliver value consistently.
Explore solutions
Enhance Your Organization’s Capabilities
Find the solution that’s right for you
Leverage the ITIL Software Selection Accelerator to evaluate and choose the ITSM software that best suits your organization’s specific needs and use cases, using ITIL-aligned criteria.
Explore now
Assess your digital performance
Use the ITIL Performance Benchmarking Model to assess how effectively your organization manages digital technology, by leveraging a set of benchmark-ready metrics that help you compare your performance against that of industry peers.
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Top Organizations Using ITIL
Globally recognized brands rely on ITIL to raise standards, improve resilience, optimize costs, and deliver consistent value across their digital products and services.
Powering Growth at Vodafone
A success story on how Vodafone achieved service excellence with ITIL
How can a global organization bring clarity to complexity across IT‑enabled products and services?
By adopting ITIL, Vodafone streamlined operations and delivered measurable business value across the enterprise. Watch the story of how ITIL supported their transformation.
Meet the New ITIL Today

Confidence, clarity, and value at scale

Explore ITIL
See how ITIL helps organizations align strategy and execution, govern complexity, and deliver measurable value in a fast-changing, AI-driven world.