Is your organization looking to select the right service management tools?
Selecting the right tool can be complex. To simplify your search, you have access to a list of accredited tool vendors. These vendors create ITSM tools aligned with ITIL best practices to ensure you can have confidence in your tool investment.
This partner programme is designed to provide businesses with a list of Accredited Tool Vendors (ATV) creating ITSM tools aligned with ITIL best practices, supporting you to make the right tool choice for your organization.
Why Choose an Accredited Tool Vendor?
Industry standard
You get access to the only authoritative and most trustworthy information about vendors and tools aligned with ITIL best practices. It comes from the owner of ITIL and is backed up by independent ITIL experts.
Time and effort savings
You streamline the tool and vendor information gathering process. You allow more time for your specific needs, and trust that basic ITIL processes are covered for you by the ATV accreditation.
Verified expertise
Selected vendors have professional teams committed to evolving and improving their products in adherence to recognized best practices for customers’ success.
Risk mitigation
You minimize commercial risks by opting for ATV-certified software, ensuring compliance with intellectual property rights.
Why ITIL Accreditation Matters
As studies show, businesses place their trust in ITIL to achieve success and see ITIL alignment as essential to ensuring that success.
PeopleCert introduced the Accredited Tool Vendor programme to give customers confidence that the tools they choose are aligned with ITIL best practice. It is the only accreditation that officially confirms an ITSM tool’s alignment with ITIL best practices and recognizes the expertise of the professionals behind the software.
How to Select a Solution
Define objectives and requirements
Understand your organisation's needs, define objectives, identify both functional and non-functional requirements, and ensure all stakeholders’ buy-in and agreement on priorities.
01
Use the ATV registry
Research and shortlist using the list of ITIL accredited tool vendors to select tools supporting required ITIL practices and obtain other information.
02
Demo and trial
Arrange for demonstrations and trial periods to evaluate the shortlisted tools in a real-world environment.
03
Cost analysis
Perform a Total Cost of Ownership (TCO) analysis to understand the costs and benefits associated with each tool.
04
Solution selection
Make a final decision by choosing the optimal vendor, tool and the implementation partner, that best aligns with your objectives and offers the best value.
05
AI in ITSM Tools
Explore how AI is currently used across ITSM tools, the types of capabilities being offered, and what to consider when evaluating AI-enabled features as part of your selection process.
Being part of the ITIL-Accredited Tool Vendors community is an important recognition of Milldesk’s commitment to service management excellence. Milldesk was designed to help organizations structure their operations with clear processes, automation, traceability, and continuous improvement, while remaining aligned with globally recognized ITSM best practices.
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Ariel Gesto
ITIL accreditation is an incredible endorsement of our Service Management's maturity. As a company, our purpose is to simplify our users' processes, and this achievement guarantees they can align their operations to the ITIL standard, ensuring best practice compliance. For us, this is more than a badge. It is proof that you don't have to choose between 'industry standard' and 'easy to use'. You can have both.
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Mirko Oesterhaus
Certifications by PeopleCert create trust and establish a common standard of excellence in IT service management. For us, ITIL certification is a clear commitment to best practices and long-term reliability. We highly value PeopleCert’s role in shaping and safeguarding these global standards.
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Leonard Weiss
There are many tool vendors on the market. It's great to have a choice, but it makes tool selection more time-consuming. Fortunately, there is a shortcut, and we can save time by using structured information about the manufacturers and the tools from an objective source. We are more than happy to use it.
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Nils Fechner
From the project manager's point of view, I can recommend the use of this seal of approval for an ITIL tool selection. The implementation of the selected solution has already begun.
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Nicole Ewen
The seal of approval provided us with clear transparency of the certified software products and their functionality. This allowed us to greatly simplify the search and selection of our ITSM tools and implementation partners.
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Tim Schönnagel
By accessing verified information, we could save time and reduce risks when searching for and selecting our new IT service management tool. We therefore highly recommend the use of the official seal of approval, as it provides clear business benefits.
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Silke Theison
In enterprise service management, ATV accreditation is the only recognized symbol of quality.
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Björn Börjesson
It is extremely important for us that our service providers use their expertise to create value for us and enable us to grow with their advice. The higher the quality and level of performance, the better for our own broadening of horizons - this certificate proves DCON's commitment to continuous improvement and to the maintenance of high-quality standards.
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Are You an IT Vendor?
Explore the benefits of joining ITIL's Accredited Tool Vendor programme
Dean, speaking from his experience, describes being part of a company delivering innovative IT products and solutions to support organizations around the globe. In IT Operations Management, ITIL accreditation through the ATV programme is crucial for standing out and building customer trust.
Achieving Gold status validated their commitment to best practices, helping customers confidently choose their service management solution, while the pursue of Platinum status marks the next level of excellence!
Take advantage of the Accredited Tool Vendors (ATV) programme to cut through the complexity, gain clarity on your options, and access trusted tools that align with ITIL best practices. Make confident decisions and drive real results in your service management journey.
