Organizations Benefits
Empower Your Organization
Build future-ready capabilities with the global best practice framework for digital product and service management. Leverage ITL’s practical guidance to embed AI responsibly, accelerate delivery, improve digital experience, and drive measurable value across the entire organization.
Boost Your Capabilities with ITIL
AI-native by design
Designed for fast-changing digital organizations, ITIL helps you assess AI complexity, establish a system of accountability, ensure ethical data use, enhance resilience, and deliver trusted digital products and services.
Practical by nature
ITIL establishes clear value streams and ownership across teams. It offers actionable advice for delivering consistent and measurable value across products and services through its 34 practices and the ITIL Transformation module.
Connecting products and services
ITIL is designed to work across the business, bringing teams together, reducing silos, enabling them to move, deliver and grow as one.
Enhance customer experience
ITIL weaves experience design into the entire lifecycle. Make the most of its practical recommendations to create attractive, user-centric experiences that build loyalty and increase satisfaction.
Minimize issues, optimize workflows
The ITIL practices’ vital guidance ensure all customer issues are resolved rapidly and effectively, help identify root causes, and decrease future incidents, while increasing stability and efficiency.
Applicable to any role or industry
Beyond just IT Service Management, ITIL’s guidance spans Product, Service, Strategy, Experience and Transformation, equipping professionals with the skills to thrive in a wide range of roles and sectors.
The ITIL Effect
99%
impact on IT value and performance

99% of enterprises that have integrated ITIL into their IT operating model are experiencing a transformative increase in digital value and performance.

84%
of organizations attracted and retained talent within IT

84% of IT organizations have succeeded in retaining and recruiting new talent by setting defined goals and roles aligned with ITIL principles and practices.

75%
increased the speed of automation and innovation

75% of IT organizations consider ITIL adoption key to staying technologically relevant and adaptive.

Note: Results from Research in Action - a global study of 1,500 IT managers with budget responsibility.



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See ITIL in Action

ITIL empowers organizations worldwide to drive transformational change

Read the stories
ITIL offers organizations valuable guidance for effective digital product and service management and contributes to long-term growth.
Discover how leading organizations across industries have leveraged ITIL to shift their culture, strategy and operations, overcome challenges, improve product and service delivery, and achieve tangible results.