26th itSMF Australia National Service Management Conference
Join us at one of the world’s top Service Management Events
Come find us at our booth to talk about service management, strategy, and what’s next for ITIL
About the event
itSMF (IT Service Management Forum) Australia is a leading chapter in the international itSMF community and host to the largest independent service management event in the southern hemisphere.
As a member-led Conference, Service Management 2025 provides opportunities for like-minded individuals to connect and share industry insight and new ideas within a pivotal community.
Participants will have direct access to more than 20 workshops, lectures and group discussions across three streams, all of which will bring fresh insights, new strategies and innovative solutions in IT Service Management.
Who is it for
Enterprise and IT directors, managers and decision-makers
Service Management practitioners working for service-oriented businesses
Service Delivery Managers and Service Delivery Leads
Service Desk and Call-Centre Managers
Service Suppliers and Vendors
Industry peers with interests across multiple sectors
Join us at the PeopleCert booth
Book an appointment
Meet Markus Bause, VP Product at PeopleCert and Mark Denis, Business Development Manager ANZ, to discuss the …. And take a look at our brand new ITIL How to Implement
Get a free practice guide
Stop by our booth and get one of the 5 free Practice Guides: ITIL 4: Service level management practice, ITIL 4: Continual improvement practice, Service Desk: ITIL 4 Practice Guide, ITIL 4 Change Enablement Practice, ITIL 4: Relationship management practice.
Win Beats Studio Pro Headphones
Have your badge scanned at our booth, and you’ll be automatically entered into our exclusive prize draw to win Beats Studio Pro Headphones.
Don’t miss Markus Bause’s presentation
ITIL for AI: Managing Risks, Building Trust, Creating Value
AI is everywhere but without structure, accountability, and governance, it's just noise. Markus will show you how ITIL can bring clarity, control, and confidence to the way you approach AI.
If you’re serious about making AI work for your team and organization, this is the session to catch.
When: 21 August 2025, at 10:35am
Where: Ballroom 1 | Track 1: Service Management Unplugged
