Explore the findings from the ‘State of AI in Service Management 2025’ report, conducted by Atlassian, one of ITIL-Accredited Tool Vendors.
Watch the recording of our recent webinar to see how over 500 professionals in the US are using AI across service management and how ITIL can help your organization implement effective AI governance.
About the Report
Developed by Atlassian, the State of AI in Service Management report provides valuable insights to help IT, HR, R&D and other service teams navigate today’s AI-driven environment and support informed decision-making.
Why This Webinar Matters
What we explore
This session examines the report’s key findings, including AI adoption trends, maturity levels, departmental usage patterns, and future investment priorities.
What you will gain
Gain insight into how organizations worldwide are leveraging AI in service management and benchmark your own processes, AI usage, and strategic direction against global data.
Aditya is a Senior Product Manager with 10+ years of experience across IaaS, PaaS and DevOps, as well as deep expertise in Incident and Change Management. Over the years, he has contributed to building and refining products that have impacted millions of users globally. Outside of work, he enjoys music, tea, and conversations about economics, sports, and sustainability.
...Show more
Kate Clavet-D'Amelio
Kate is an accomplished technical marketer who is passionate about helping people find clarity and calm during high‑stress moments at work. She brings deep experience in space, enabling her to bridge complex technical capabilities with compelling customer value. Kate recharges by spending time outdoors, getting lost in a good book, and challenging herself by lifting heavy things.
...Show more
Dmitry Isaychenko
Dmitry is an IT consultant, solution architect, ITIL 4 co-author and trainer with over 25 years of experience in the IT industry. He currently holds the position of Partner Programmes Portfolio Director at PeopleCert and has co-authored the book ‘Metrics-based Service Management’.
...Show more
Ready to Assist You
We will reach out to understand your organization's needs and guide your next steps.
