ITIL is the world’s most widely used Service Management framework, helping organizations and professionals deliver better services, co-create value, and adapt to change.
Here is a series of short videos designed to introduce you to the key concepts of ITIL 4.
The Key Concepts of Service Management
Understand how ITIL 4 defines value and services
Discover how service management enables value creation.
Explore the importance of value co-creation with stakeholders.
Identify the roles of provider, consumer, and stakeholder.
Understand services, offerings, and relationships.
Learn how utility and warranty act as value enablers.
The Four Dimensions of Service Management
Learn why balance across all four dimensions matters
Explore the role of organizations and people.
Understand the impact of information and technology.
Recognize the importance of partners and suppliers.
Learn about value streams and processes.
See how interconnection drives success.
Understanding the ITIL Service Value System
See how the Service Value System ensures value creation
Explore the key concepts of the ITIL Service Value System.
Learn about guiding principles, practices, governance and continual improvement.
Understand the activities of the service value chain.
Uncover how integration, alignment, and continual improvement enable success.
Introduction to ITIL Practices
Uncover the 34 management practices in ITIL 4
Learn the purpose of ITIL 4 Practices.
See how practices drive consistency and efficiency.
Understand how practices improve customer satisfaction.
Learn how practices support effective risk management.
Explore the value of iterative adoption.
Mastering the Guiding Principles
Explore the seven universal recommendations for lasting success
