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99% of enterprises that have integrated ITIL into their IT operating model are experiencing transformative enhancement of IT value and performance.
80% of organizations have seen a reduction in service-related problems after adopting ITIL, enabling a more responsive and stable business focused on strategy and growth.
73% of IT organizations have achieved significant improvements across service experience and service quality.
84% of IT organizations have succeeded in retaining and recruiting new talent by setting defined goals and roles aligned with ITIL principles and practices.
75% of IT organizations consider ITIL adoption key to staying technologically relevant and adaptive.
70% of organizations that have adopted ITIL, have realized operational cost reductions of more than 10%.
81% of organizations have seen a significant decrease in security incidents due to improved visibility and management of security incidents, avoiding business disruptions with the adoption of ITIL.