Professionals Certifications ITIL 4 Practice Manager
ITIL 4 Practice Manager

Ready to step up with ITIL?

Strengthen your expertise in service management and get a competitive advantage that supports long-term career growth and opens up new professional opportunities.

The ITIL 4 Practice Manager designation helps you build in-depth expertise in specific ITIL 4 management practices. It’s designed for professionals who are responsible for applying these practices in their daily roles - whether you work in change management, service desk, or incident management.

You’ll gain practical skills to apply ITIL concepts effectively, align them with business goals, and support consistent service delivery. With this knowledge, you’ll be better equipped to solve challenges, improve processes, and contribute to your team’s overall performance.

A Top Choice for Professionals in or Aspiring to Roles such as:
IT Service Manager
Cyber Security Specialist
Information Technology Manager
Software Engineer
System Engineer
How to Achieve the Practice Manager Designation
Define your learning objectives

To achieve the ITIL 4 Practice Manager designation, you need to complete the ITIL 4 Foundation certification and the Create, Deliver and Support module, along with either five individual practice certifications or one pre-bundled certification covering multiple practices.

1. Essential Prerequisite

ITIL 4 Foundation Certification

2. Required Certification

ITIL 4 Specialist: Create, Deliver and Support

3. Choose Your Modules

Five individual practice certifications or one of the pre-bundled certifications

Where It All Starts
ITIL 4 Foundation is the essential starting point for most ITIL certifications, providing the core knowledge needed to progress into advanced certifications. This training equips you with foundational knowledge of the key concepts, principles and practices of ITSM.
The ITIL 4 Foundation is the first step on your ITIL journey.

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Necessary Certification
Enhance your skills in designing, delivering and managing digital products and services. Upgrade your strategy, manage issues effectively and foster a culture of continuous improvement. Skills
  • Strategy
  • Continual improvement
  • Problem management
Bundled Modules
A combined module that covers the key concepts of 5 ITIL Practices: Incident Management, Service Desk, Service Request Management, Monitoring and Event Management and Problem Management. Skills
  • Strategy
  • Customer Service
  • Problem management
A combined module that covers the key concepts of 5 key ITIL practices: Change Enablement, Deployment Management, Release Management, Service Configuration Management, and IT Asset Management. Skills
  • Change
  • Governance
  • Relationship management
A combined module that covers the key concepts of 5 ITIL Practices: Relationship Management, Supplier Management, Service Level Management, Continual Improvement and Information Security Management. Skills
  • Strategy
  • Governance
  • Relationship management
Individual Modules
Learn how to improve user and customer experience, as well as the overall success of your service relationships. Skills
  • Service Operation
  • Customer Service
  • Continual improvement
Learn about the processes and activities of the Incident Management practice, and their roles within the service value chain. Skills
  • Service Operation
  • Change
  • Problem management
Receive practical guidance on the processes and activities of Problem Management, including their roles in the service value chain. Skills
  • Service Design
  • Problem management
  • AI and Automation
Learn to deliver an agreed quality of service by handling all predefined, user-initiated service requests in an effective and user-friendly manner. Skills
  • Service Operation
  • Customer Service
  • AI and Automation
Learn how to systematically observe services and service components, recording, reporting, and responding to selected changes of state identified as events. Skills
  • Service Operation
  • Change
  • Problem management
Learn to maximise the number of successful service and product changes by ensuring that risks have been accurately assessed, authorising changes, and managing change schedules. Skills
  • Change
  • Continual improvement
  • AI and Automation
Learn best practices for making new and changed services available for use, in line with your organisation's policies and any agreements between the organisation and its service consumers. Skills
  • Service Design
  • Change
  • AI and Automation
Learn to provide accurate and reliable information about the configuration of services and configuration support items when and where it is needed. Skills
  • Service Operation
  • Change
  • Relationship management
Learn how to move new or changed hardware, software, documentation, processes, or any other component to live environments, and how to deploy components to other environments for testing or staging. Skills
  • Service Design
  • Change
  • AI and Automation
Learn how to plan and manage the full lifecycle of all IT assets to help your organisation maximise value, control costs, and manage risks related to the purchase, use, and disposal of those assets. Skills
  • Digital transformation
  • Continual improvement
  • AI and Automation
The purpose of this module is to align the organisation's services with changing business needs through the ongoing improvement of products, services and practices. Skills
  • Strategy
  • Continual improvement
  • AI and Automation
The purpose of this module is to provide best practice guidance on how to set clear, business-based targets for service utility, warranty and experience. Skills
  • Change
  • Continual improvement
  • Relationship management
The purpose of this module is to establish how to nurture the links between the organisation and its stakeholders at strategic and tactical levels. Skills
  • Service Operation
  • Change
  • Relationship management
The purpose of this module is to provide best practice guidance on how to protect the information needed by an organisation to conduct its business. Skills
  • Strategy
  • Governance
  • AI and Automation
The purpose of this module is to ensure that the organisation's suppliers and their performances are managed appropriately to support the seamless provision of quality products and services. Skills
  • Service Design
  • Continual improvement
  • Relationship management