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Consultant
Consultants provide expert guidance on digital strategies, transformation initiatives and best practices. They help organizations enhance performance, security and service delivery, leveraging industry frameworks like ITIL to drive efficiency and innovation.
Key Responsibilities of a Consultant
Technology and Strategy Advisory
Provide expert guidance on IT improvements. Develop strategic roadmaps that align IT capabilities with business goals, ensuring long-term growth and innovation.
IT Service Optimization
Enhance IT performance using ITIL best practices. Identify inefficiencies and implement automation.
Security and Risk Management
Ensure IT solutions align with compliance standards by conducting risk assessments and audits.
Digital Transformation
Support organizations in adopting agile methodologies and digital tools to enhance productivity and gain a competitive edge in the market.
Essential Skills
Strategic Thinking
Analyzing business challenges through the ITIL framework and proposing actionable solutions that add value.
Client Communication
Building strong client relationships ensures effective collaboration and project success.
Adaptability and Industry Awareness
Staying informed about industry trends allows consultants to offer relevant insights.
Analytical and Critical Thinking
Evaluating business operations and recommending improvements drives efficiency.
Project Management and Facilitation
Coordinating projects and leading workshops ensures smooth client engagements.
Where It All Starts

ITIL 4 Foundation is the first step on your ITIL journey.

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ITIL 4 Foundation is the essential starting point for most ITIL certifications, providing the core knowledge needed to progress into advanced certifications. This training equips you with foundational knowledge of the key concepts, principles and practices of ITSM.
Τhe Building Blocks for the Role
Improve your digital leadership skills to align digital strategies with broader business objectives, discover how to navigate VUCA environments and effectively respond to disruptions. Core topics
  • Set strategic direction
  • Balance innovation and risk
  • Adapt in dynamic conditions
  • Lead through complexity
  • Align tech with goals
Explore strategies for tackling sustainability challenges in digital and IT strategies, operations, and tactics. Core topics
  • Design ethical IT services
  • Reduce environmental impact
  • Support long-term viability
  • Guide ESG-aligned decisions
  • Promote responsible growth
Additionally Recommended
Learn to optimise workflows, manage organisational change and align business and IT strategies, while promoting collaboration and continuous improvement. Core topics
  • Plan for continuous value
  • Align IT with client strategy
  • Enable governance structures
  • Guide improvement journeys
  • Promote outcome orientation
Gain the skills you need to enhance stakeholder relationships and optimise the user experience through effective value co-creation. Core topics
  • Map stakeholder journeys
  • Engage service consumers
  • Enable co-creation of value
  • Improve user satisfaction
  • Support relationship goals
A combined module that covers the key concepts of 5 ITIL Practices: Relationship Management, Supplier Management, Service Level Management, Continual Improvement and Information Security Management. Core topics
  • Strengthen supplier alignment
  • Assure service expectations
  • Improve performance insights
  • Support audit readiness
  • Promote shared improvement