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Solutions Architect
Solution Architects play a pivotal role in designing and implementing complex software solutions that align with business objectives. They bridge the gap between business requirements and technical capabilities, ensuring that IT strategies are effectively realized.
Key Tasks of a Solutions Architect
Offering Tech Solutions to Business
Craft comprehensive technology solutions to meet business needs and objectives.
Leadership of Development Teams
Lead and guide development teams in the implementation of designed solutions.
Solutions to Stakeholders
Work to understand stakeholder requirements to deliver tailored solutions.
Keep up to Date
Stay abreast of emerging technologies and incorporate them into solution designs.
Integrate New Solutions
Ensure the seamless integration of new solutions with existing systems and processes.
Essential Skills
Technical Proficiency
Solutions architects have a deep understanding of a wide range of technologies and their practical applications.
Communication Skills
To effectively convey technical concepts to non-technical stakeholders, solutions architects must have excellent communication abilities.
IT Service Management Knowledge
Familiarity with frameworks like ITIL, enable solutions architects to ensure solutions are aligned with service delivery standards.
Project Management
Skills in managing complex projects, drawing from methodologies akin to PRINCE2, allow solutions architects to ensure successful solution delivery.
Strategic Thinking
The ability to align technical solutions with broader business strategies is a vital part of the solutions architect role.
Where It All Starts

ITIL 4 Foundation is the first step on your ITIL journey.

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ITIL 4 Foundation is the essential starting point for most ITIL certifications, providing the core knowledge needed to progress into advanced certifications. This training equips you with foundational knowledge of the key concepts, principles and practices of ITSM.
Τhe Building Blocks for the Role
Learn practical skills to adapt service management practices to the modern organisation's dynamic, high-velocity environment. Build resilient systems and improve service quality and speed. Core topics
  • Adapt to high-velocity demand
  • Improve service resilience
  • Enable rapid value delivery
  • Adopt Agile and DevOps ways
  • Accelerate time to resolution
Learn how to improve user and customer experience, as well as the overall success of your service relationships. Core topics
  • Select suitable cloud models
  • Evaluate provider capabilities
  • Manage multi-cloud contracts
  • Ensure service compliance
  • Support hybrid cloud use
Become an expert in building relationships between service providers, consumer organisations, and stakeholders. Core topics
  • Foster mutual trust and value
  • Map stakeholder needs
  • Enhance collaboration outcomes
  • Align services to expectations
  • Strengthen partnership strategy
Additionally Recommended
Gain the skills you need to enhance stakeholder relationships and optimise the user experience through effective value co-creation. Core topics
  • Understand service journeys
  • Engage stakeholders effectively
  • Design value co-creation
  • Tailor interactions by persona
  • Ensure satisfaction and trust
A combined module that covers the key concepts of 5 key ITIL practices: Change Enablement, Deployment Management, Release Management, Service Configuration Management, and IT Asset Management. Core topics
  • Plan coordinated deployments
  • Control service configurations
  • Manage change with confidence
  • Oversee asset performance
  • Maintain operational integrity
The purpose of this module is to align the organisation’s services with changing business needs through the ongoing improvement of products, services and practices. Core topics
  • Identify service gaps
  • Plan measurable actions
  • Improve over time
  • Align with business goals
  • Encourage a learning mindset